changemanagement

Make A Habit Of Asking Questions

A lot of the work of a good detective is centred on the list of questions he or she has to build from statements, suspects, witnesses, forensics and CCTV etc. Just look at almost any TV cop show or murder, mystery movie. Of course there's heaps more to it than just the questions. There's all the preliminary research, retrieval of historical evidence, pre-interview preparation and the like. Then it's all down to finding out what is behind the answers to those questions and what links with what.

Simple? Probably not…

At least we now know why our law-enforcement bodies undergo such rigid training and role playing before they are launched fully into the ever challenging and often feisty investigative world.

The whole 'question' of 'questions' needs to be a constant feature of our small business environment. All questions are important - the what?, the how?, the which?, the when? and finally, the why?, possibly the most dynamic of all the questions. Here in Australia some of us are old enough to remember watching the kids' science shows hosted by the late Professor Julius Sumner Miller. Remember, his catch phrase, 'Why is this so?' It prompted him to explain the scientific rationale behind the experiments he shared with his young audience.

Making a habit of asking the 'why' question can be a great discipline, especially in business. After all, not taking things for granted is simply a must, especially given that what is true for today may not be the same tomorrow. By asking the 'why is it so ' question, the answers will usually give you up-to-the minute clarity and perspective. Don't necessarily stop at that first layer as there may well be another 'why' that must be explored to address the answer to that first 'why!' And then another and another.......

Just drill down until you're satisfied that you can go no further to the point that, with reasonable peace of mind, you're back at your desk hopefully enjoying a thriving business.

FOR THE MOMENT THAT IS...

By regularly revisiting these 'Why' areas you become alert to what is changing on the outside, perhaps situations over which you may have little or no control. However being in a position to meet these changes head -on and then make the necessary adjustments in your own business will, over time, become a useful , healthy and fruitful habit.

In the meantime and maybe just for old-times' sake, you can easily find the late Professor's snippets of wisdom on YouTube, so enjoy!!

Ted Beecher
BLA Director

Are You Ready For Change?

…'If it ain't broke don't fix it'
...'Don't change a winning team'
...'Don't change horses in mid-stream'

How often we see these kind of phrases and, let's face it, they can make pretty sound sense in their own right.

HOWEVER, when small business people like us stick with these WITHOUT taking regular temperature checks in our work and market places, things can come up and bite us (and invariably do when we least expect it!).

So, what should we do? Here's a few basics:

  • Talk regularly to customers in order to keep up to speed with the quality of our products, services and processes. Continually review their needs and draw intelligence from what is really going on their worlds, not just what we think might be.

  • Listen to suppliers on things like the effects of changing market trends or shifting environmental factors. Let's make them feel like we are true and curious stakeholders in their business (and them in ours, of course).

  • The same applies to our staff and, above all, keep them in the loop in an honest and open way. Not only does this engender team work but you never know what they pick up during the day which might have a major impact on the way we run our businesses.

Some people might refer to all this as simply risk management (an important subject for another time!); for others it's a natural default position founded on common sense and a hunger to make their businesses the best in the field.

Whatever we want to call it, one thing we can be sure, it creates READINESS for change. In other words it means we are ever alert; always on the starting blocks just waiting for that gun.

So how ready are you? To get some answers to this, just take a little time out to look at some of the questions you may need to ask yourself first.

Ted Beecher, BLA Director